Get in Touch With Us
Got a question about something you read on napm.org, spotted an error, or want to suggest a sweepstakes casino we should look at? This page covers the ways to reach our team and what happens once your message lands with us.
How to Reach the Team
Email is the best way to get in touch. We review every message that comes in and aim to reply within two working days. If your question relates to a specific operator, mentioning the name and the page you were reading helps us answer faster.
We are an independent editorial team covering sweepstakes and social casinos in the {{ country }} market. We are not a customer support desk for any individual operator, so account, redemption, or payment issues are usually resolved faster by going straight to the platform in question.
What We Can Help With
Here are the kinds of messages we're set up to handle well:
- Content questions — If something on our list of sweepstakes casinos or a review is unclear, ask and we'll clarify or update it.
- Corrections — Sweepstakes casino terms change often: welcome offers, eligible states, and coin packages get revised without much notice. If you notice something on our site that no longer matches what an operator publishes, tell us and we'll check it against our {{ "Aug 30, 2026" }} fact-check baseline.
- Coverage suggestions — If there's a new sweeps cash casino or social casino you think belongs on our radar, let us know what you'd like to see covered.
- General feedback — Thoughts on how we present odds of chance, redemption terms, or state eligibility are genuinely useful to us when refining future pages.
- Partnership or editorial enquiries — If you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline the enquiry.
What We Can't Resolve Directly
A few things sit outside what a comparison site can fix for you:
- Account or verification issues — Identity verification, redemption delays, or login problems need to go to the operator's own support channel, since we don't hold account data or process redemptions ourselves.
- Legal advice on your state — We can point you toward general information on how availability varies by state, but we can't tell you definitively whether a given platform is permitted where you live. That depends on your state's current rules and the operator's own eligibility terms, both of which can change.
- Guarantees about outcomes — We review promotional structures, game libraries, and welcome offers, but we can't speak to individual results. Casino-style games involve chance, and no message from us can change that.
Before You Write In About a Specific Offer
If your message is about a welcome bonus or free coin offer featured on our site, a quick check first can save time. Confirm the offer terms directly on the operator's site, since figures like Gold Coin amounts or Sweepstakes Coin bonuses are set by the operator and can be updated. We verify what we publish against operator terms as of our fact-check date, but promotions do change.
If you're trying to decide between platforms rather than flag an issue, our guide to trusted casinos for players affected by GamStop restrictions may also be a useful starting point, depending on what you're looking for.
What Happens After You Send a Message
A real person reads and answers every message — there's no automated reply standing in for a genuine response. Most enquiries get a reply within two working days, though it can take a little longer during busier periods. If your message needs input from more than one person on the team, we'll let you know that a fuller answer is coming rather than leave you waiting without word.
A Note on Accuracy and Responsible Play
We take corrections seriously because the details on a page like ours — eligible states, age requirements, redemption thresholds — matter to real decisions readers make. If you believe something we've published is inaccurate or out of date, that feedback goes directly into how we revise the page, not into a queue that gets ignored.
If you or someone you know is struggling with the amount of time or money spent on casino-style games, whether sweepstakes-based or otherwise, please mention this when you write in. We can point you toward general responsible-play resources, though we'd encourage reaching out to a dedicated support service directly for anything urgent.